Shipping + Returns

Exchanges and returns at are free of charge when using their return methods. Returns or exchanges must be made within 30 days of the shipping confirmation email, whilst reserves the right to reject returns that are sent outside of the return period limit, or items which are not in the same condition in which they were received. You should ensure the goods are returned in the original packaging where possible and they should be unused with tags attached. 

There are some restrictions on certain items purchased from Gentlmvn;

  • Accessories: Must be returned in original packaging.

  • Clothing: Must be returned with tags attached and in its original packaging.

-Must not have any sign of being worn

returning items to gentlmvn

You can return items back to Gentlmvn store with the original packaging and proof or purchase. 

In the package you are returning you must include the receipt as proof of purchase as well as the item in the condition it was received in. Any refunded amount will be issued to the card used as the original payment method and this can take up to 14 working days. Ensure the packaging you use is suitable as the item is your responsibility until it arrives back with Gentlmvn.